About Sisu Clinic

Sisu Clinic is a doctor-led aesthetic medicine pioneer, with over 30 clinics across Ireland, the UK, and the United States. Led by experienced medical professionals, Sisu is dedicated to making aesthetic treatments safe, accessible, and effective for everyone — with an unwavering focus on natural, confidence-boosting results.

Their growing footprint and reputation for clinical excellence have helped them serve tens of thousands of patients who expect consistent, expert support at every stage of their aesthetic journey.

The Challenge

With its rapid expansion and a loyal, high-volume patient base, Sisu Clinic faced the challenge of providing instant, human-centered support on a 24/7/365 given each Sisu client is actually a patient and this is treated as a medical treatment.

Patients increasingly sought information and reassurance not only through traditional channels, but across multiple platforms — from Instagram DMs, direct email to WhatsApp messages, LiveChat sessions, Facebook Messenger, and even phone calls plus a dedicated escalation channel.

Managing these high volumes manually was becoming unsustainable from a cost perspective, risking longer wait times, reduced patient satisfaction, and a heavy operational burden on their operational teams.

The Solution: Laila by Momntum

Sisu partnered with Momntum to deploy Laila, their new AI team member, purpose-built to scale patient support without sacrificing empathy, safety, or personal connection.

Laila was trained to mirror Sisu’s brand values and clinical knowledge, allowing her to handle everything from booking appointments to answering aftercare queries, providing treatment recommendations, and responding to common clinical concerns — instantly, 24/7/365.

Critically, Laila operates across Sisu’s full digital ecosystem, including:

• Instagram

• WhatsApp

• LiveChat Website Widget

• Phone calls

• Facebook Messenger

She is multilingual, empowering Sisu to seamlessly serve patients in multiple languages while maintaining continuity of care and relationship-driven support.

The Results

The impact of Laila at Sisu Clinic has been transformative:

✅ Over 4,000% ROI — Momntum’s solution generated exceptional returns, exceeding 4,000% ROI.

✅ €400,000+ in new revenue per month — Driven directly through conversations across all integrated channels.

✅ 24/7, multilingual engagement — Ensuring Sisu’s patients get answers and support, wherever they are, whenever they need it, and in their preferred language.

✅ Reduced operational strain — Freeing up medical and operations teams to focus on delivering best-in-class in-clinic experiences.

✅ Enhanced patient relationships — With consistent, personal, memory-driven conversations that build trust and loyalty, Laila has become an indispensable member of Sisu’s team.

A Word from Sisu Clinic

“Laila has genuinely transformed how we engage with patients. She makes the Sisu experience available whenever people need us, without compromising our standards of care. We’re excited to see her help us scale with heart.”

—

Sisu Clinic team

About Momntum & Laila

Momntum is redefining how organizations build customer relationships at scale. Our AI personality, Laila, goes far beyond traditional bots, delivering memory-driven, empathetic conversations that adapt and grow with every interaction.

By partnering with industry leaders like Sisu Clinic, Momntum enables businesses to achieve new levels of growth, customer satisfaction, and operational efficiency — all while keeping the human touch at the center of the experience.